Program Support Assistant
Administratively represents the HBPC-H/HHA programs and serves as a liaison for the Geriatrics and Extended Care (GEC) service to all other services of the Bay Pines VA Healthcare System (BPVAHCS), affiliations, and to the general public. Provides a full range of office and administrative functions related to the planning and operations of the HBPC and H/HHA Programs, and in support of each program's fiscal responsibilities, goals, guidelines and monitoring requirements. Provides administrative and technical support to the program director and all other HBPC staff. Instructs and provides assistance on office procedures and VA regulations, to include training in the operations of computer programs. Plans, develops and coordinates all administrative functions essential to program implementation and the delivery of services including initiation of corrective action. Exercises appropriate independent judgment for incoming emergency requests from field clinicians, patients, and caregivers. Assists the Program Director in the coordination of services to HBPC clients. Manages the HBPC Information System, collecting data, submitting reports, and correcting errors. Assists the HBPC Program Director in analyzing data and developing means of utilizing the data to improve program performance and efficiency. Refers patients to community agencies to provide homemaker/home health aide services. Ensures that proper administrative procedures are understood and followed by vendors and home care staff. Provides assistance and consultation to home health care agencies involved in the H/HHA Program regarding the timely submission of invoices, cost for H/HHA services, billing issues, duration of services, and need for quarterly summaries. Ensures that proper administrative procedures are understood and followed by vendors and home care staff. Assists in budget projections, prepares financial reports, maintains statistical data, and submits required monthly and quarterly reports. Assists in responses to requests for special information about the HBPC and H/HHA Programs, and receives and processes referrals. Processes admissions, discharges, and processes orders from both programs, and monitors patients' appointments. Assists with contacting Physicians during emergencies, and arranging travel as needed. Provides technical assistance in revising program policies, and devises tools for data collection to assist with program evaluation. Coordinates the assignment of GSA cars to HBPC staff. Submits vehicle costs on a monthly basis. Prepares reimbursement claims for staff monthly. Performs timekeeping duties for the HBPC staff through the electronic timekeeping system. Work Schedule:
Monday-Friday, 8 am to 4:
30 pm Telework:
Not Available Virtual:
This is not a virtual position. Position Description/PD#:
Program Support Assistant/PD516-09034-0 Relocation/Recruitment Incentives:
Not Authorized Financial Disclosure Report:
Not required To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 12/19/2019. Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note:
Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below:
Specialized
Experience:
You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:
Highly proficient in Excel Skilled with agendas and minutes Ability to handle patients/families/staff over the telephone Experience with Access is preferred Interpersonal skills, communication skills, organizational skills, and high-skilled in multi-tasking You will be rated on the following Competencies for this position:
CommunicationComputer SkillsCustomer ServiceInterpersonal SkillsProblem SolvingTechnical Competence Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements:
This position requires sitting for long periods of time and using the computer for many hours per day. Walking to other parts of the medical center may be necessary. Some bending and standing is required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Estimated Salary: $20 to $28 per hour based on qualifications.
Monday-Friday, 8 am to 4:
30 pm Telework:
Not Available Virtual:
This is not a virtual position. Position Description/PD#:
Program Support Assistant/PD516-09034-0 Relocation/Recruitment Incentives:
Not Authorized Financial Disclosure Report:
Not required To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 12/19/2019. Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note:
Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below:
Specialized
Experience:
You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:
Highly proficient in Excel Skilled with agendas and minutes Ability to handle patients/families/staff over the telephone Experience with Access is preferred Interpersonal skills, communication skills, organizational skills, and high-skilled in multi-tasking You will be rated on the following Competencies for this position:
CommunicationComputer SkillsCustomer ServiceInterpersonal SkillsProblem SolvingTechnical Competence Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements:
This position requires sitting for long periods of time and using the computer for many hours per day. Walking to other parts of the medical center may be necessary. Some bending and standing is required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
- Department:
0303 Miscellaneous Clerk And Assistant - Salary Range:
$37,843 to $49,200 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
